What the Meta integration does
Local home-service businesses run a lot of marketing on Facebook and Instagram. The Meta integration ties that activity back to your pipeline:- Lead ads / lead forms — When someone submits a Facebook or Instagram lead form, Revenue Sol creates a lead and a contact for you, with their details pre-filled.
- Messaging — Messages from Facebook Messenger and Instagram Direct land in the same unified inbox as your calls, SMS, and email.
- AI replies — Your AI Employee can auto-reply to Meta messages using your Knowledge Hub, so prospects get answered around the clock.
Calls and SMS still run through your own Twilio or RingCentral number. Meta only handles Facebook and Instagram leads and messages.
Connecting Meta
You connect Meta from the integrations area of your account at app.revenuesol.com. You’ll need to be an admin of the Facebook Page (and the connected Instagram account) you want to link.Open the integrations settings
Go to your account settings and find the integrations or connected accounts section, then choose Meta (Facebook & Instagram).
Log in to Facebook
You’ll be redirected to Facebook to authorize Revenue Sol. Sign in with an account that manages your business Page.
Grant access to your Pages and accounts
Approve access to the Facebook Page, its lead forms, and the connected Instagram account. Granting messaging and lead permissions is what allows messages and leads to flow into Revenue Sol.
Select the Page to connect
If you manage more than one Page, pick the one tied to your home-service business and confirm.
After you connect
New Meta leads appear in your CRM and inbox as they come in. From there you can:- Route leads through your pipeline and lead stages.
- Trigger follow-up with the automations engine — for example, an instant text or email when a new Meta lead arrives.
- Reply to Messenger and Instagram conversations directly from the unified inbox, or let your AI Employee handle first responses.
Troubleshooting
My lead forms aren't creating leads
My lead forms aren't creating leads
Confirm the lead form belongs to the Page you connected and that you granted lead-access permission during sign-in. Reconnect Meta if you recently changed your Facebook permissions.
Instagram messages aren't showing up
Instagram messages aren't showing up
Your Instagram account must be a professional account linked to the connected Facebook Page, and message access must be enabled in your Instagram settings.
I manage several Pages
I manage several Pages
You can pick which Page to connect during setup. Connect the Page that matches your business so leads and messages route to the right place.
Next steps
Unified inbox
See every Facebook and Instagram message alongside your calls, SMS, and email.
Automations
Auto-respond and route new Meta leads with triggers and recipes.
AI Employee
Let AI reply to Meta messages using your Knowledge Hub.