What an AI credit is
A credit is a single unit of metered AI work. You do not buy or manage credits per channel or per contact, you simply have a pool of credits that the AI Employee draws from as it operates on your behalf. When the pool runs low, the AI keeps working until your allowance is reached, and you can top up at any time so service never stops.AI is included on every plan, including the 14-day free trial, so you can try the AI Employee without a credit card.
What consumes credits
Credits are spent on the actual AI actions taken in your account. The two things that consume credits are:- An AI reply or command costs 1 credit. Each time the AI Employee drafts or sends a reply across a channel, or carries out a command you give it, that counts as one credit.
- A website knowledge sync costs 25 credits. When the AI re-reads your website and FAQs to refresh your Knowledge Hub, that larger job costs 25 credits because it processes much more content than a single reply.
Phone-number usage is separate from AI credits. Calls and texts run on your own Twilio or RingCentral number and are billed at carrier cost with no markup. See bring your own number for details.
Monthly allowances per plan
Each plan resets a fresh allowance of AI credits every billing cycle. Higher plans include more credits to support higher message volume and larger teams.| Plan | Price | Included AI |
|---|---|---|
| Starter | $65/mo | AI included |
| Professional | $199/mo | AI included |
| Scale | $399/mo | AI included |
| Enterprise | Custom | AI included |
Top-up packs that never expire
If you run through your monthly allowance, you can buy one-time top-up packs to keep the AI Employee running without changing your plan.Open credits & top-ups
Go to your AI usage area and open credits & top-ups to see your current balance and remaining monthly allowance.
Choose a top-up pack
Select a one-time pack sized to how many extra replies or knowledge syncs you expect to need.
Frequently asked questions
What happens when I run out of credits?
What happens when I run out of credits?
Once your monthly allowance and any top-up credits are used, AI replies and knowledge syncs pause until your allowance resets at the next billing cycle or you add a top-up pack. Your inbox, contacts, and other CRM features keep working normally.
Do top-up credits get used before my monthly allowance?
Do top-up credits get used before my monthly allowance?
No. Your monthly allowance is consumed first, and top-up credits are only drawn down after that allowance is gone. This keeps your purchased credits available for when you truly need them.
Where can I see how many credits I have left?
Where can I see how many credits I have left?
Your current balance and monthly allowance are shown in credits & top-ups.
Next steps
Credits & top-ups
Check your balance and buy one-time top-up packs that never expire.
Knowledge Hub
Train the AI Employee on your website and FAQs so its replies stay accurate.