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Your customers reach out where they already spend time: Facebook and Instagram. Revenue Sol connects to Meta so messages and lead-form submissions from those platforms flow straight into your CRM, where you can reply, qualify, and book jobs without juggling separate apps.

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How social leads flow in

Once you connect your Facebook Page and Instagram account, Revenue Sol listens for two kinds of activity:
  • Direct messages. When someone messages your Facebook Page or your Instagram business profile, the conversation lands in your unified inbox alongside your calls, texts, and emails.
  • Lead forms. Submissions from Meta lead ads and instant forms are captured automatically and turned into leads in your pipeline, with the contact details the person provided.
Because everything routes through one inbox and one contact record, you see a complete history for each customer no matter how they first got in touch.
Social messaging runs through your Meta connection, not your Twilio or RingCentral phone number. Standard calling and texting still use your own carrier number.

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What you can do with social conversations

After a social lead or message arrives, you work it the same way you would any other channel:
1

Read and reply in the inbox

Open the conversation in the unified inbox and respond directly. Your reply is sent back to the customer on Facebook or Instagram.
2

Let the AI Employee help

With your Knowledge Hub trained, the AI Employee can auto-reply to common questions and keep prospects engaged after hours, using AI credits included on your plan.
3

Turn it into a lead or job

Move qualified conversations into a pipeline stage, add tasks and notes, or create a job and schedule it.
4

Follow up across channels

Add the contact to an SMS or email campaign, or trigger an automation so no lead goes cold.
Meta limits how long businesses can message a person after their last message (a standard messaging window). Reply promptly, or use the AI Employee to keep the conversation moving inside that window.

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Connecting your social accounts

To start capturing social leads, you connect Revenue Sol to Meta and grant access to the Facebook Page and Instagram account you want to manage. The connection covers both messaging and lead-form capture.

Connect social

Step-by-step instructions for linking your Facebook Page and Instagram.

Meta integration

Details on the Meta integration, permissions, and what data syncs.

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Frequently asked questions

Yes. Meta messaging and lead ads run through a Facebook Page, and Instagram messaging requires a professional (business or creator) Instagram account linked to that Page.
The AI Employee handles text-based channels including social messages, using your Knowledge Hub. The 24/7 AI receptionist focuses on voice calls and texts to your phone number.
No. Social messaging goes through Meta, so there are no per-message carrier charges like there are for SMS through your Twilio or RingCentral number.
Need a hand getting connected? Email the Revenue Sol team at contact@infiniterankers.io. Revenue Sol is a product of Infinite Rankers LLC.

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Next steps

Connect social

Link Facebook and Instagram to start capturing leads.

Unified inbox

See how every channel comes together in one view.

Leads

Manage and qualify the leads your social channels bring in.