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Once you connect an email address to Revenue Sol, email becomes just another channel in your unified inbox. You can read, reply to, and resolve customer email right alongside calls, SMS, and web-form leads, without bouncing between apps or losing track of who said what.
Revenue Sol is built by Infinite Rankers LLC. If you get stuck connecting or using email, reach out at contact@infiniterankers.io.

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How email shows up in the inbox

Connected email arrives in the same inbox view you use for every other channel. Each incoming message is threaded into a single conversation so you can follow the back-and-forth from top to bottom. You can tell email apart from calls and texts at a glance:
  • Email conversations are labeled with an email indicator, so you know which channel you’re replying on before you hit send.
  • Subject lines and the full message body are preserved, including quoted replies.
  • New email triggers the same inbox notifications you already rely on, including push notifications on the mobile app.
Because everything lands in one place, your team never has to ask “did someone already answer this?” The conversation view shows the latest activity across every channel for that customer.

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Replying to email

Replying works the same way it does for any conversation:
1

Open the conversation

Select the email thread from your inbox to see the full history with that contact.
2

Compose your reply

Type your response in the reply box. Your message is sent from your connected email address, so the customer sees a familiar sender.
3

Send and track

Send the reply. It’s logged in the conversation thread immediately, and any future replies from the customer thread back into the same conversation.
Need a faster turnaround? The AI Employee can draft or auto-reply to email across channels using the Knowledge Hub trained on your website and FAQs, so common questions get answered around the clock.

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Keeping email tied to the contact

Every email is automatically matched to a contact record by the sender’s address. This keeps a customer’s full communication history together, no matter which channel they reach you on.
  • A message from a known contact attaches to their existing record.
  • A message from a new sender creates a contact you can review and enrich.
  • The email thread appears in that contact’s activity, alongside their calls, texts, jobs, quotes, and invoices.
That unified history is what makes follow-up easy. When a customer emails about a quote you sent, you can see the quote, the job, and the earlier phone call without leaving the conversation.
Email matches to contacts by address. If a customer emails from a different address than the one on file, it may create a new contact. Merge or update the record so their history stays in one place.

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Before you can use email

Email in the inbox only works after you’ve connected a mailbox. If you don’t see email arriving, your address likely isn’t connected yet.

Connect your email

Set up and connect the email address you want to send and receive from.

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Next steps

Email setup

Connect a mailbox so email flows into your inbox.

The unified inbox

See how calls, texts, email, and web leads come together.

Contacts

Understand how conversations attach to contact records.