When to use a payment link
A payment link is the fastest way to get paid when an invoice would be overkill. Reach for one when you want to:- Collect a deposit before booking a job or ordering materials.
- Charge a flat one-off fee (a service call, a diagnostic, a rush surcharge).
- Take payment over the phone while the customer is still on the line.
- Share a reusable link in a quote, email signature, or text reply.
Payments are processed through Stripe, so you’ll need a connected Stripe account before you can create a link. See Accepting payments to connect Stripe.
Create a payment link
Open Payments and start a new link
From the Payments area, choose to create a new payment link. You can also start one directly from a contact so it’s tied to the right customer.
Set the amount and description
Enter the amount you want to collect and a short description the customer will see at checkout, such as “Deposit for AC install” or “Service call fee.”
Attach a customer (optional)
Link the payment to a contact in your CRM so the payment is recorded against their record once it’s paid.
What the customer sees
When the customer opens the link, they get a clean, mobile-friendly checkout page showing your business name, the amount, and the description you entered. They pay by card without creating an account or logging in. Once payment clears, the funds settle to your connected Stripe account on Stripe’s normal payout schedule.After a payment is made
Paid links are tracked alongside your other payments so you always know what’s been collected. You can:- See the payment recorded on the linked contact’s record.
- View it in your payments list and analytics.
- Issue a refund if you need to return the money.
Payment links vs. invoices
When should I send an invoice instead?
When should I send an invoice instead?
Use an invoice when you need line items, itemized products, taxes, or a formal record the customer can keep. A payment link is best for a single quick amount with no line-item detail.
Can I collect a deposit and invoice the balance later?
Can I collect a deposit and invoice the balance later?
Yes. Use a payment link to take the deposit up front, then send a full invoice for the remaining balance once the work is scheduled or completed.
Can I reuse the same link?
Can I reuse the same link?
A payment link can be shared with more than one person, which is useful for a standard flat fee. For amounts tied to a specific customer, create a fresh link each time so payments stay matched to the right contact.
Next steps
Text-to-pay
Send payment requests by SMS and get paid in minutes.
Invoices
Build itemized invoices when you need a full record.
Refunds
Return a payment when you need to reverse a charge.