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When your business uses a mailbox that isn’t a one-click provider, you can still bring it into Revenue Sol using IMAP and SMTP. Connecting this way pulls incoming email into your unified inbox and lets you reply, follow up, and trigger automations from the same conversation view you use for calls and texts.

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What IMAP and SMTP do

These are the two standard protocols nearly every email host supports:
  • IMAP reads mail from your provider so incoming messages appear in Revenue Sol.
  • SMTP sends mail through your provider so replies leave from your real business address.
Connecting both means your team works the whole email thread in one place, while customers keep seeing your familiar address.

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What you’ll need

Gather these details from your email provider before you start. You can usually find them in your host’s help docs under “email client setup” or “IMAP/SMTP settings.”
SettingTypical value
Email addressyour full business address
Usernameusually your full email address
Passwordmailbox or app-specific password
IMAP server (incoming)e.g. imap.yourhost.com
IMAP port993 (SSL)
SMTP server (outgoing)e.g. smtp.yourhost.com
SMTP port465 (SSL) or 587 (TLS/STARTTLS)
If your provider uses two-factor authentication (Gmail, Outlook, and many others), your normal login password will not work. Generate an app password in your email account’s security settings and use that instead.

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Connect your mailbox

1

Open channel settings

Go to your settings and choose to add a new email channel, then select the IMAP/SMTP (custom mailbox) option.
2

Enter your account details

Type your email address, username, and password (or app password).
3

Add the incoming (IMAP) server

Enter your IMAP server address and port, and keep SSL enabled.
4

Add the outgoing (SMTP) server

Enter your SMTP server address and port, with SSL or TLS as your provider specifies.
5

Test and save

Run the connection test. A successful test confirms Revenue Sol can both read and send mail. Save to finish.
Send yourself a test email and reply to it from inside Revenue Sol to confirm both directions work before you route real customer mail.

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Troubleshooting connection issues

Double-check the username (it’s usually your full email address, not just the part before the @). If your provider enforces two-factor authentication, switch to an app-specific password instead of your normal login.
Verify the server hostnames are spelled exactly as your provider lists them, and confirm the ports: IMAP 993, SMTP 465 or 587. A wrong port is the most common cause of a timeout.
This points to one half of the setup. Re-check the SMTP server and port if sending fails, or the IMAP server and port if receiving fails. Some hosts use a different port for STARTTLS (587) than for SSL (465).
Some hosts require you to explicitly enable IMAP access or approve “less secure” / third-party app sign-ins in your mailbox settings. Enable that option, then retry the test.
Changing your mailbox password later will break the connection. After any password change, return to channel settings and update the credentials so your inbox keeps syncing.
If the connection still won’t establish after checking these, reach out to Infinite Rankers LLC support at contact@infiniterankers.io with your provider name and the server settings you used, and the team can help you finish the setup.

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Next steps

Unified inbox

See how email, calls, SMS, and web-form leads come together in one conversation view.

Email campaigns

Send and A/B test broadcast emails to your contacts and segments.