Create a job from scratch
Open the Jobs area and start a new job. Fill in the details below, then save to put the job on your schedule.Choose the customer
Select an existing contact, or add a new one on the spot. Linking a job to a contact keeps the full history of calls, texts, quotes, and invoices tied together. See Contacts to manage your customer records.
Pick the service
Choose the type of work being performed (for example, an HVAC tune-up or a drain cleaning). Pulling from your service list keeps reporting and pricing consistent across the team.
Set the location
Enter the service address where the work happens. Accurate addresses power routing, the dispatch board, and turn-by-turn directions for your tech. If the customer already has a saved address, you can reuse it.
Schedule the time
Set the date and an arrival window or start and end time. Scheduled jobs appear on the calendar and dispatch board so you can see your day at a glance.
Assign a technician
Assign the team member who will do the work. The job then shows up in their mobile app, and you can dispatch and route them from the board.
Create a job from a quote
When a customer approves an estimate, you do not need to re-enter anything. Convert the approved quote directly into a job so the customer, service line items, and pricing carry over automatically. This keeps the workflow tight: quote, schedule, complete, then invoice. Learn more in Quotes and estimates.Because the line items come along with the job, your invoice can be generated from the same details once the work is done, with no double entry.
Create a job from a conversation
Most jobs start with a call, text, or web-form lead landing in your unified inbox. From a conversation, you can turn the request into a job without leaving the thread. The customer and their contact info are already attached, so you just confirm the service, location, time, and tech. This is also how jobs booked by your AI receptionist reach your schedule. When the AI answers a call or text and books an appointment around the clock, it creates the job and drops it onto your board so your team can pick it up in the morning.After you save
Once a job is booked, you can manage the rest of its lifecycle:Where does the job appear?
Where does the job appear?
On the dispatch board, the calendar, and the assigned technician’s mobile app. Field updates from the app sync back so the office always sees current status.
How do I reschedule or reassign?
How do I reschedule or reassign?
Open the job and update the time or assigned tech, or drag it on the dispatch board. The customer’s reminders and the tech’s app update with the change.
How do I bill for it?
How do I bill for it?
When the work is complete, generate an invoice from the job and collect payment by text-to-pay, card, or a payment link. See Invoicing.
Next steps
Dispatch board
Assign, route, and track your team’s jobs through the day.
Quotes and estimates
Send approvable, e-signable estimates that convert into jobs.
Invoicing
Turn completed jobs into invoices and get paid faster.