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Your Revenue Sol voice agent is a 24/7 AI receptionist that answers inbound calls, holds natural conversations, and books jobs around the clock, powered by Retell. This page walks you through connecting Retell, picking a voice, setting up your greeting and script, and placing a test call before you go live.
The voice agent answers calls on the phone number you bring through Twilio or RingCentral. Make sure that number is connected first, then return here to set up the AI.

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Before you start

You will need a connected phone number and the Retell integration enabled for your organization. The AI receptionist is included on every Revenue Sol plan, so there is no separate add-on to purchase.

Retell integration

Connect Retell to power the voice AI.

Phone numbers

Bring your Twilio or RingCentral number.

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Connect Retell

1

Open the Retell integration

Go to your integrations settings and find Retell. Follow the prompts to authorize the connection. See the Retell integration page for the full connection flow.
2

Attach your phone number

Assign the Twilio or RingCentral number you want the AI to answer. Inbound calls to that number will now route to the voice agent.
3

Confirm the connection

Once linked, the voice agent appears as active in your voice settings and is ready to configure.

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Choose a voice

Pick a voice that fits your brand. You can preview the available voices and select the tone that sounds right for your business, whether that is warm and friendly or crisp and professional. You can change the voice later at any time, so feel free to experiment.
Read your greeting out loud in the voice you choose. A name people would expect to hear from your front desk tends to build the most trust with callers.

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Set your greeting and script

The greeting is the first thing callers hear. Keep it short and natural, and include your business name so callers know they reached the right place. The script and the Knowledge Hub guide what the agent says next. The Knowledge Hub trains the AI on your website, services, and FAQs so it can answer questions accurately. In your voice agent settings, you can shape behavior such as:
  • How the agent introduces your business and confirms the caller’s reason for calling.
  • Which questions to ask to qualify a lead or capture job details.
  • When to book an appointment, take a message, or escalate.
  • How to capture the caller’s name, number, and address for follow-up.
The more complete your Knowledge Hub, the better the agent answers questions about pricing ranges, service areas, and hours. Keep it current as your offerings change.

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Test a call

Before going live, place a real test call to the connected number and listen to how the agent behaves.
1

Call your number

Dial the number assigned to the voice agent from a different phone.
2

Run through scenarios

Try a few common situations, such as asking for a quote, requesting an appointment, and asking a general question to confirm the agent answers and books correctly.
3

Review the conversation

Check the call recording, transcript, and any booked job or captured lead in your unified inbox, then refine the greeting, script, or Knowledge Hub as needed.

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Frequently asked questions

No. The AI receptionist is included on every plan. You only pay your carrier’s per-minute and per-message rates through your own Twilio or RingCentral account, with no markup from Revenue Sol.
Yes. The same AI can auto-reply over SMS and other channels. See the unified inbox for how conversations come together.
You can configure the agent to take a message, capture lead details, or escalate, so nothing is missed even when a request is outside its scope.

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Need help

If you run into trouble connecting or tuning your voice agent, reach out to the Revenue Sol team at Infinite Rankers LLC at contact@infiniterankers.io.

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Next steps

Retell integration

Full details on connecting and managing Retell.

Knowledge Hub

Train the AI on your website and FAQs.

Unified inbox

See calls, texts, and leads in one view.