When to use recurring payments
Use a recurring payment whenever a customer agrees to an ongoing or repeating charge rather than a single job. Common examples:- An HVAC company billing a customer $19/month for a comfort club that covers two seasonal tune-ups.
- A pest-control business charging $89 every quarter for scheduled treatments.
- A cleaning service collecting $140 every two weeks for a standing appointment.
- A landscaper billing a flat monthly rate across the growing season.
Recurring payments run on Stripe, so you’ll need your Stripe account connected and a saved card on file for the customer. Card processing fees apply at Stripe’s standard rates.
Setting up a recurring charge
Open the customer or job
Find the contact you want to bill, or start from the related job. The customer should already have an approved quote or an agreed plan price.
Create the recurring payment
From the customer’s billing area, choose to set up a recurring payment instead of a one-time invoice. Give it a clear name such as “Comfort Club” or “Quarterly Pest Plan” so it’s easy to recognize later.
Set the amount and schedule
Enter the amount to charge and pick how often it repeats: weekly, biweekly, monthly, quarterly, or annually. Set the start date and, if the plan has a fixed term, an end date. Otherwise it continues until you cancel it.
Collect the payment method
Have the customer save a card on file. You can send a secure payment link by text or email so they enter their card themselves, or capture it in person. The card is stored securely in Stripe, not in Revenue Sol.
Managing active plans
Every recurring payment shows its status, next charge date, and history on the customer’s record. From there you can:- Update the amount when a plan price changes at renewal.
- Change the schedule to move the billing date or cadence.
- Swap the card if a customer’s card expires or is declined.
- Pause a plan temporarily, then resume it later.
Canceling a plan
To stop future charges, open the recurring payment and cancel it. Cancellation stops upcoming charges only; it does not refund prior payments. If you need to return money for a charge that already ran, issue a refund on that specific payment.Frequently asked questions
Can customers cancel their own plan?
Can customers cancel their own plan?
Customers can’t cancel from a receipt. They contact you, and you cancel the plan on their record. This keeps you in control of service agreements and prevents accidental cancellations.
What happens if a card is declined?
What happens if a card is declined?
The charge is marked as failed and surfaced for follow-up. Ask the customer for a new card, update the payment method, and retry. The plan stays active so future charges still attempt.
Can I offer different billing frequencies for the same service?
Can I offer different billing frequencies for the same service?
Yes. Create separate recurring payments with different cadences and amounts, for example a monthly plan and a discounted annual plan, and put each customer on the one they choose.
Next steps
Invoices
Bill for one-off jobs and send text-to-pay invoices.
Refunds
Return money on a payment that already cleared.
Connect Stripe
Link your Stripe account to accept cards and recurring charges.