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No-shows cost you a wasted truck roll, an idle technician, and a missed chance to earn revenue. Revenue Sol sends automatic appointment confirmations and reminders by text and email so customers show up ready, reschedule early when they can’t, and keep your dispatch board running on time.

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How reminders work

When you book a job and assign it a scheduled date and time, Revenue Sol can automatically reach out to the customer on the contact details attached to their record. Reminders use your connected channels: text messages go out through your own Twilio or RingCentral number, and emails are sent from your business identity. Because you bring your own phone number, the SMS portion is billed at carrier cost with no markup. Each reminder is tied to the job, so if you reschedule or cancel, the messaging stays in sync with the appointment.

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Confirmations and reminder timing

There are two kinds of messages you can send:
  • Confirmations go out shortly after the job is booked, so the customer immediately has the date, time, and arrival window in writing.
  • Reminders go out before the appointment to keep it top of mind and give the customer a chance to confirm or reschedule.
You choose how far ahead each reminder fires. Common setups stack more than one touch:
1

Send an instant confirmation

Right after booking, so the appointment lands in the customer’s inbox or texts.
2

Send a day-ahead reminder

A reminder the day before (for example, 24 hours out) is the highest-impact single message for reducing no-shows.
3

Add a same-day nudge

A short reminder a few hours before the visit, or when your tech is on the way, catches anyone who forgot.
Pair reminders with online booking and a clear arrival window so customers can self-reschedule instead of simply not answering the door. Fewer manual phone calls for your office, fewer empty slots on the board.

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The impact on no-shows

Confirmations and reminders work because most no-shows aren’t intentional — people forget, double-book, or lose the original appointment text. A written confirmation plus a timely reminder gives the customer two easy moments to either lock in or reschedule early, which means you can backfill the slot instead of losing the day. When a customer replies to a reminder, the message lands in your unified inbox alongside calls, texts, email, and web-form leads, so your team can confirm or rebook in the same conversation. Your AI Employee can even handle routine replies automatically.
Reminder activity and rescheduling show up in your reports, so you can track how reminders affect your completed-job and no-show rates over time.

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Setting up reminders

You manage reminder behavior alongside your scheduling and automations. Make sure your phone number is connected and your customer records have a valid mobile number and email so messages can be delivered.
If a contact is missing a mobile number or email, that channel’s reminder can’t be delivered. Keep contact details complete on your contacts so every customer gets reached.
Yes. Replies arrive in your unified inbox, where your team or the AI Employee can confirm, answer questions, or reschedule.
Texts are billed at your carrier’s cost through your own Twilio or RingCentral number, with no markup from Revenue Sol. Email reminders are included.
Reminders are tied to the appointment, so updating the job keeps the customer messaging aligned with the new time.
Need help configuring your reminder timing? Reach the team at contact@infiniterankers.io.

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Next steps

Scheduling & calendar

Book jobs, set arrival windows, and manage your calendar.

Online booking

Let customers self-schedule and self-reschedule.

Automations

Build triggers and recipes that power reminders and follow-ups.