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The AI Employee in Revenue Sol replies to your customers across channels so leads never wait for an answer. This page explains what triggers an automatic reply, what information the AI draws on, when it hands a conversation to a person, and how you switch it on or off per channel.

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When auto-replies are triggered

The AI Employee watches your unified inbox and responds when a new inbound message arrives that needs an answer. Common triggers include:
  • An incoming SMS from a customer or lead.
  • A new email reply in a conversation thread.
  • A message from a connected channel such as Facebook or Instagram (via Meta).
  • A web-form lead that asks a question.
When one of these arrives, the AI reads the latest message in context and drafts or sends a reply, depending on how you have the channel configured. Voice calls are handled by the separate AI receptionist, which answers and books over the phone.
Replies consume AI credits. Each plan includes AI credits, and you can track usage in your account so you always know how much capacity you have.

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What the AI uses to answer

The AI combines two sources to produce accurate, on-brand replies:
1

Your Knowledge Hub

The Knowledge Hub is trained on your website, FAQs, services, and the facts you add about your business. This is how the AI knows your hours, service area, pricing approach, and how you describe what you do.
2

Conversation context

The AI reads the full back-and-forth in the current thread, plus the linked contact’s details, so its reply fits what the customer has already said and asked.
The quality of AI replies depends directly on your Knowledge Hub. Keep your hours, services, and common questions up to date so the AI answers correctly and rarely needs a human.

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Handoff to a human

The AI is designed to know its limits. When a question falls outside what it can confidently answer, or when a customer asks for a person, the conversation is handed off to your team. You will see the conversation in your inbox so a team member can step in and reply directly. You can take over any conversation at any time, even when the AI is active. Once you start replying manually, you stay in control of that thread until you choose to let the AI resume.
Handoffs are a feature, not a failure. They keep the AI from guessing on sensitive topics like complex pricing, disputes, or unusual job requests, and route those to a human instead.

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Turning AI replies on or off per channel

You control where the AI Employee is active. You can enable automatic replies for some channels and keep others manual, so the AI handles routine SMS while your team owns email, for example.
Take over the thread by replying manually. The AI steps back for that conversation while you are handling it.
Yes. The AI Employee works 24/7, which is the point: it captures and answers leads when your team is off the clock.
Every AI reply appears in the same conversation view as your manual messages, so you have a complete record and can adjust your approach anytime.
If you turn the AI off for a channel, make sure someone monitors that inbox. Unanswered leads cost jobs.
If you need help configuring AI replies, contact Revenue Sol support (a product of Infinite Rankers LLC) at contact@infiniterankers.io.

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Next steps

Knowledge Hub

Train the AI on your business so its replies stay accurate.

Unified inbox

See every call, text, and email in one conversation view.

AI receptionist

Answer and book calls around the clock by voice.