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When the docs and in-app guidance don’t get you unstuck, you can reach a real person on the Revenue Sol team. Revenue Sol is a product of Infinite Rankers LLC, and our support staff can help with setup, billing, integrations, and troubleshooting across your account.

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How to reach support

The fastest way to get help is by email. Send your question to contact@infiniterankers.io and our team will pick it up.
1

Email our support team

Write to contact@infiniterankers.io from the email address tied to your Revenue Sol account so we can verify and locate it quickly.
2

Describe the problem

Explain what you were trying to do, what you expected to happen, and what happened instead. A clear before-and-after helps us reproduce the issue.
3

Attach the details

Include screenshots, screen recordings, and any error messages. The more context you give up front, the fewer back-and-forth replies it takes to resolve.
If you only need to try the product or show a colleague how something works, the live demo at demo.revenuesol.com is a safe, browse-only environment that never touches your real account.

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What to include for a fast resolution

The single biggest factor in resolution speed is the quality of the information you send. Include as much of the following as applies:
  • Your account email and business name so we can find the right workspace.
  • Where you were in the app — the area you were working in (for example, the inbox, jobs, invoices, or campaigns) and what you clicked.
  • What you expected vs. what happened, in one or two sentences.
  • Exact error text copied as written, plus the approximate date and time it occurred.
  • Screenshots or a short screen recording showing the issue.
  • Steps to reproduce, if you can repeat it.
  • The integration involved, if relevant — Twilio, RingCentral, Stripe, QuickBooks, Google, Retell, or Meta.
  • The device and browser you were using, or whether it happened on the mobile app.
Never include passwords, full payment card numbers, or other sensitive credentials in a support email. We will never ask you for your password. For payment questions, share only the invoice or payment link reference, not card details.

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Response expectations

We aim to respond to every request promptly during US business hours. Most questions get a first reply within one business day, and many sooner. Complex issues that require investigation — such as carrier-level call or text delivery, an integration sync, or a billing review — may take longer, and we’ll keep you updated as we work. A few things that help your request move faster:
  • Reply in the same email thread so the full history stays together.
  • Send one issue per thread rather than bundling unrelated questions.
  • Let us know if something is blocking your day-to-day work so we can prioritize it.
Phone numbers are brought to Revenue Sol from your own Twilio or RingCentral account, and calls and texts are billed at carrier cost. If your issue is specifically about carrier billing or number provisioning, mention which provider you use so we can point you to the right place.

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Common questions

Yes. Support is available to everyone, including accounts on the 14-day free trial. Reach out to contact@infiniterankers.io any time during your trial.
Check whether the answer is already in these docs, and confirm the relevant integration is connected. Many issues trace back to a disconnected phone or payment provider, which you can confirm in your settings.
Email us with your account email and a description of the charge or plan change in question. Do not include card numbers — we can look up your plan from your account.

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Next steps

Troubleshooting

Work through common fixes for calls, texts, payments, and integrations before reaching out.

Integrations

Confirm Twilio, RingCentral, Stripe, QuickBooks, Google, and Meta are connected correctly.